Customs and Taxes

Did you overcharge me?

Did you overcharge me?

Sometimes it may seem as though the customer has been charged more than what they originally expected, but this is not something that should happen.
Most likely there is a logical explanation for this. 

For example, at checkout the total price will be shown in USD, with VAT included on applicable orders.
VAT is only paid for orders within the EU.

It is possible to view the price of an item in the currency of your choice by pressing the Currency-button at the top of the page. 
In this way you can gain a better overview of what the cost would be in your local currency.

There is also a VAT-button next to the currency button so that you can view the cost with or without VAT. 
Some banks may charge a fee for international transactions. 

It is possible that orders outside of the EU may be subject to import duties and taxes which are levied when the products reach specified destinations. 
You will be responsible for payment of any such import duties and taxes. 

Please note that we have no control over these charges and cannot predict their amount. 
Check with your local customs for more information.

If you suspect that you may have been overcharged, or if there has been some unexpected error, please contact our customer support and we will try to assist you.
You can either contact our customer support at: https://grimfrost.com/pages/contact-us or at support@grimfrost.com

You can also find additional information from our help desk under "Customs and Taxes"

Will I need to pay duties and taxes on my order?

Will I need to pay duties and taxes on my order?

It is possible that orders outside of the EU may be subject to import duties and taxes which are levied when the products reach specified destinations. 
You will be responsible for payment of any such import duties and taxes. 

Please note that we have no control over these charges and cannot predict their amount. 
Check with your local customs for more information.

All couriers (FedEx, DHL, UPS etc.) charge a processing fee if your country charges the import taxes.
This is usually a flat rate fee to cover their administrative costs with handling the paperwork and communications with the customs department of your country.

Do I have to pay import taxes to the UK?

Do I have to pay import taxes to the UK?

UK: From January 1, 2021, all UK orders above 135 GBP are excluded from VAT in our shop. The UK government may, however, charge domestic VAT on your order. Please look up your local rules and regulations for more details. In this current moment (January 2021), you can import goods into the UK valued up to 135 GBP without paying any import taxes. 

For more information please see: Will I need to pay duties and taxes on my order?

Do I have to pay import taxes to Canada?

Do I have to pay import taxes to Canada?

Canada: All couriers charge a processing fee in Canada on top of the import taxes to cover their administrative costs with handling the paperwork and communications with the customs department.
Please check with DHL Canada for more info.

Do I have to pay import taxes to the US?

Do I have to pay import taxes to the US?

USA: In this current moment (January 2021), any articles imported for personal use with a value of under $800 can be imported duty free, and any articles imported for personal use with a value between $800 and $1800, will be subject to a flat 4% duty rate.

Is VAT included in the price?

Is VAT included in the price?

VAT is included into the price within the EU, unless you operate a business and have a VAT number.
Customers outside of the EU are excluded from VAT*.

It is possible that orders outside of the EU may be subject to import duties and taxes which are levied when the Products reach specified destinations.
You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please check with your local customs for more information.

*Regarding UK-orders. 
Orders under 135 GBP: UK customers will pay UK VAT rates in our shops on orders up to 135 GBP.
No additional taxes or import fees should be applied to those orders when they enter the UK. Grimfrost will instead be invoiced the collected VAT by the UK government.
Orders of 135 GBP and above: UK customers will have no VAT added to orders totaling 135 GBP or more in our shop. The VAT, together with possible import tax, is collected from you, the customer, at the UK border. In other words, to make everything as simple as possible, it is better to place two separate orders that each total less than 135 GBP, than one large order totaling more than 135 GBP.