Rewards

How can I view VIP products?

How can I view VIP products?

There is a VIP-section on the website which is only accessible for Grimfrost's VIP Tier customers. 

You need to be at either Silver, or at Gold level in our rewards program in order to view this category.
 

How do I become a member of the Grimfrost Clan?

How do I become a member of the Grimfrost Clan?

You are welcome to be a part of the Grimfrost Clan.
There are no requirements or expectations - as long as you like what we’re about.

In order to join the GRIMFROST CLAN- just create, and then activate, your new account.
As part of our free Rewards program you can earn points for your purchases and for simply supporting us. The points can then be spent on the discount slider at checkout or to redeem certain select products.

There are three VIP levels that you can reach which each unlock a new reward.
We call the three levels: Bronze, Silver and Gold.

For more information regarding our rewards program, please go to:
https://grimfrost.com/pages/rewards

Please note: The rewards-program was started in October of 2019, so our system cannot take orders placed before this into account. Shipping costs & VAT do not yield points and do not count towards the reward levels.

How do I reach the Gold tier?

How do I reach the Gold tier?

To reach the Gold tier the requirements are that the customer has made at least five orders, and has spent at least a total of 1000 USD on products between all orders. 
You do not need to have spent 1000 USD on any one order. It does not matter if you reach the amount after five orders or after ten orders. You will reach Gold Tier once both requirements are met. 

Please keep in mind that the reward system does not include the shipping cost or VAT* (Value Added Tax), so the amount of 1000 USD only includes the actual products.

*VAT is applied to all orders within the EU. UK customers will pay UK VAT rates in our shops on orders up to 135 GBP. 
You can find more information here: Is VAT included in the price?

 

How do I reach the Silver tier?

How do I reach the Silver tier? To reach the Silver tier the requirements are that the customer has made at least three orders, and has spent at least a total of 500 USD on products between all orders. You do not need to have spent 500 USD on any one order. It does not matter if you reach the amount after three orders or after ten orders. You will reach Silver Tier once both requirements are met. Please keep in mind that the reward system does not include the shipping cost or VAT* (Value Ad...

How do I reach the Bronze tier?

How do I reach the Bronze tier?

To reach the Bronze tier the requirements are that you have made at least one order and has spent a total amount of at least 200 USD on any number of orders. 
You do not need to spend the entire amount all at once. 

It does not matter if you reach the 200 USD threshold on the first or on the third order. You will reach bronze tier once the requirements are met. 
Please keep in mind that the reward system does not include the shipping cost or VAT* (Value Added Tax), so the amount of 200 USD is spent on actual products. 

*VAT is applied to all orders within the EU. UK customers will pay UK VAT rates in our shops on orders up to 135 GBP. 
You can find more information here: Is VAT included in the price?