What do I do if I receive an incorrect item/an item is missing from my order?

What do I do if I receive an incorrect item/an item is missing from my order?

No matter how meticulously we work, there is always a small risk of mistakes occurring every once in a while, either due to human error or technical difficulties.

If you happen to receive an incorrect item in an order, or if an item is missing from the package, here is our guide for how to proceed:

Contact our customer support. Let them know what has occurred, and if possible, provide a picture of the items that you received in your order, and of the packaging that the order arrived in. Our customer support can then assist you as swiftly as possible.