My parcel is not moving according to the tracking information, what do I do?

My parcel is not moving according to the tracking information, what do I do?

If the tracking information shows that the parcel has not moved at all for several days then we would recommend as a first step to reach out to DHL Express in your country.
DHL can speak directly to the involved parties which will be the quickest way of resolving any such issues. 

It will most likely take longer to resolve these kinds of issues if you contact us instead of DHL directly, since we would first need to contact DHL Sweden which in turn would need to contact your local branch of DHL before anything could be done.