My order is marked as delivered, but I have not yet received it?

My order is marked as delivered, but I have not yet received it?

If the tracking information shows that the order has been delivered, and if you are certain that the package has not arrived, or been received by someone that you know on your behalf then we would recommend as a first step to reach out to your local branch of DHL Express.
DHL will in most cases have access to the trucks GPS data and can speak directly to the driver.

Once you have notified DHL, please contact us at our customer support for further instructions.